Design, implement and support Skype Online, Skype CCE, Skype On-Premise, Office 365, Azure for enterprise customers, SME’s and government.
Provide a wide range of technical ascpect across both on premise, and cloud, including Skype for Business, Exchange, Azure, Identity Management and user endpoints
Activities and technology used:
– Local Government – Skype for Business migration
A complex deployment involving many critical sites and short project timelines saw the development of an automated solution to perform largest “in one go” cutover migration of users from CISCO UC to Skype for Business
– Financial and Consulting Sector – Cloud Connector Edition
Implement Skype CCE for an multi national company and solved many challenges were overcome to bring Skype for Business to the organisation.
– Azure, ADFS, Intune implementation and provide multiple PS to integrate Azure with Splunk
– Constration / engineering companies
One Drive for bussines and office 365 migration for more than 3000 users

Playing an active, hands-on role across all IT functions, Provide audits on infrastructure, business applications and disaster recovery scenarios. Escalation point for level 3 (other engineers).
Activities and technology used:

-Microsoft Services and servers troubleshooting such as:
• All Microsoft Exchange 2007, 2010, 2013 and Office 365 issues such as: Active Sync, Outlook Anywhere, Black List, DAG
• All Lync 2010, 2013 and Skype for business issues
• Sonus SBC 1000/2000, Tenor, Elastix
• Troubleshoot PSTN, Edge, Lync Mobile and etc. on Standard and Enterprise level
• Implement Virtual server with Hyper-V & ESX and migrate PTV, VTV servers
• Implement and troubleshoot DFS replication between different site location
• Manage Server and client with the remote command without interrupt users
• Troubleshot network performance issue and find the best solutions
• Implement and troubleshoot enterprise tasks on GPO, power shell, AD, Backup, WSUS

-Network and infrastructure tasks such as:
• Create a site to site VPN with different devices like ASA, TMG, Sonic Wall
• Create inbound/outbound access policy on Firewall (TMG, Cisco)
• Configure Trunk and Ether Channel on HP Procurve Switch (L2 &L3)

-Documentation tasks:
• Create as-built system and network document
• Design network platform and server room and wan structure in Visio with all details
• Prepare work instruction for level 2 and level 3 technicians

-Some other responsibilities:
• Troubleshoots Citrix issues (Printer connectivity, Application access, etc.)
• Deploy software via SCCM, GPO, WDS
• Work with DMZ, Web servers, Hosting, SFTP, on Windows & Linux platforms
• VMware and Hyper-V implementation and configuration
• Configure and troubleshoot Symantec backup exec 2010 & 2012 with Tape LTO 2,3,4,5,6 for all tape of network data
• Worked with different SAN servers like Dell and HP brand and etc.

Provide onsite IT consultancy service, resolve technical problems and implement new technologies and advise clients on IT strategy, configuration and design
Activities and technology used:
• Deployment/ Implementing/ Supporting Microsoft Products (Exchange, Active Directory, LYNC, MS Terminal Server, etc.)
• Setup and troubleshoot client /server hardware’s and peripherals.
• Troubleshooting and support for Microsoft Applications / Windows Active Directory/ Group policy.
• Supporting and troubleshooting Microsoft Windows server and desktop operating systems.
• Coordinating testing and deployment of new application/upgrades.
• Providing Server based support for MS-based applications – Windows Server 2000-2008, IIS, MS Exchange
• Support and maintain hosting infrastructures (FTP/WEB/ Portal/ CRM).
• Managing and developing virtual environments (Hyper-V).
• Oversight of LAN/WAN and Network Security environments.
• Design, document, implement and support customized IT infrastructure solutions, including Desktop, Server platforms, and networking solutions based on various platforms and operating systems, following basic project management principles
• Support and maintain all network hardware and software.
• Managing and maintaining all internal infrastructures, including the network, domain and all hardware (PC/servers).
• Installation and maintaining all internal infrastructures, including web, server room cabling and setup wireless infrastructure with Cisco devices in a 3-storey building.

• Implement Network Infrastructure in 5 stories and 2 different buildings with more than 300 clients and 25 servers that installed on 7 physical servers and VMware ESX 4.1
• Implementing Windows Domain server 2008 R2 with 2 additional DCs and manage Master roles.
• Develop and maintain proactive monitoring solutions to ensure all IT systems are performing as per design
• Perform remote and on-site analysis, diagnosis, and resolution of complex IT problems for a variety of end clients, and recommend and implement corrective hardware and software solutions.
• Use Configuration Management and SCCM 2007 and Automated Deployment tools for new releases
• Provide level 3 support for both hardware and software issues via phone, email, remote and face-to-face support.
• Configure new hardware for use
• Identify problems pro-actively within systems
• Check and run backups
• Offer support on in-house IT projects
• Update documentation as required
• Setup/ Troubleshoot/ Firmware update for hardware peripherals (laptops, printers, iPhones, etc.)
• Maintain and troubleshoot Microsoft Office Suite, Windows desktops, Outlook and Active Directory
• Support and maintenance Exchange Server 2007 SP3 & Office Communicator Server 2007 With Forefront Security and Publishing & ISA Server 2006 With GFI Web Monitor & bandwidth Splitter.
• Managing and maintaining Microsoft Windows Server 2003/2008 in a VMware ESX environment.
• Diagnostic capability of networking and internet technologies including: DHCP, DNS, LAN, WAN, RAS and Backup.
• Network Monitoring and resource management.
• Design and create VLan on Cisco Switch 3750 & 2600 core and access switch.

• Implement Network Infrastructure in 5 stories and 2 different buildings and 3 different cities with more than 400 clients and 30 servers and 3 server rooms.
• Setup backup server hardware and installing hardware/windows/backup software.
• Installing different RAID solution.
• Implementing File server and create boot hard disc floppy and assign QOS on resources.
• Share permission and NTFS permission
• Implementing and planning and maintenance one of child domains in another city
: Installing and Implementing and troubleshooting Servers (ISA, File, DC)
: VoIP connection between central office in Tehran and other sites.
• Managing Directory Services, operating system and associated software.
• Monitoring and controlling Internet access with Microsoft ISA server 2006
• Troubleshooting hardware, software, network and internet connection issues.
• Installation, Implementation, training and Accessories such as printers, scanners, and so on…….
• Update IT professional documents (form/procedure/plan/guide/regulation) with ISO (27001) manual
• Implementing backup schedule with Symantec Backup Exec 12.5/ Symantec Continuous Protection 12.5

• Determine source of computer problems (hardware, software, user access, etc.).
• Troubleshooting and solving client hardware / software problems
• Installing & configuring & troubleshooting Windows XP (SP2, SP3), Server 2003, 2008
• Setup companies laptops for different work sites and projects.
• Network Cabling and hardware maintenance
• Configuring wireless and client’s laptop connection
• Scanner/Printer installing, configuring and troubleshooting
• Troubleshooting customer network and computer problems.
• Configuring print servers and installing
• Getting Image and Recovery disc from different windows (Laptop, Desktop)